Frequently Asked Questions (FAQ)

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Questions about accounts

It’s really easy! Just contact us at customercare@bankdib.com, check out the Required Documents for the account you’re looking to apply for, fill out the form in just a few minutes and you’re done.

No, you do not have to be a US resident to open an account at DIB, we are an international bank, so we can accept clients from over 150 countries!

We charge fees for some of our services, depending on how you use your account.

Please visit our Account Fees Page for more detailed information regarding the fees associated with each account type.

Yes we do! To get a joint account between two people, you’ll need to register together and add the second person as an authorized signatory. However, at this time there is only one username/password combination available per account. But we are working on making this function more flexible for you.

No, you don’t have to undergo any kind of credit check to open a DIB account, we only perform an application screening and KYC validation.

In short, both and more!

DIB offers multiple account types; Deposit Accounts, Savings Accounts, and Term Deposit Accounts; these are available to both businesses and individuals. It is important to note that we use the term “Deposit Account” instead of “Checking Account” because we do not provide checks.

We are constantly working on expanding and improving our offerings and will update the website accordingly.

The security key is used to execute transactions in the online portal and is only provided once, upon the opening of your account so that if anyone were to somehow gain access to your account, they could not perform any transactions. It is for this reason that we ask you to write it down and store it somewhere private and safe.

Should you lose or forget your security key, you can contact your designated account executive and she/he will help you to request a new one.

Questions about DIB

Yes, “Digital International Bank Ltd” is fully licensed in the US and regulated by the Office of the Commissioner of Financial Institutions (OCIF) in Puerto Rico. Our license number is IFE-40.

At DIB, we believe that banking should be an experience, not just a transaction. This is what we call Hybrid Banking – the best of both worlds between online and traditional banks. You can do everything from checking balances to transferring funds with our online portal, but if you ever need help, there are always real people ready to assist you over video call, phone or email.

Your banking experience with us is tailored to your success, if you want a fully digital experience you can self-serve for all banking activities. However, if you want a Personal Banker to assist you, one of our superstar account executives will be happy to help you with everything you need.

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